Case Analysis Stef Sailor - 947 Words

Stef Sailor is an owner and manager of a Subway store located in DeWitt, Iowa. In high school, I worked under her supervision for three years. I decided to interview Stef for the interview because I respect her as a former boss. She shaped me into the person I am today. I have always wanted to ask her questions about the business, but it was never appropriate when I was working there. I want to take this chance to help me understand how her business operates. Quality service skills are expected from all employees at Subway. In the interview, Stef explained that she wants each employee to have excellent service skills. In class, we discussed that service is the speed and dependability of how companies give the customer what they want.†¦show more content†¦Stef is controlling her business by knowing exactly what is going on in her store at all times. If she notices a problem happening, she can refer to Subway Live. These techniques of control can help Stef succeed. Everybody has different skills, but Stef focuses on technical and communication skills when hiring a manager. In class, we discussed how people can have technical, conceptual, and communication skills. Depending on the job, certain skills are needed while others are not. Stef claims a manager at Subway should present more technical and communication skills for the job. Subway is a fast food restaurant, so employees are only making sandwiches and communicating with the customers for each order. There are only a few times a manager will face a problem, but when it occurs they are told to call Stef’s phone for assistance. Technical skills include understanding different formulas for sandwiches and knowing where items are located throughout the store. Communication skills include talking with the customer to understand what he or she wants and resolving any confusion if it exists. If a manager has these skills they will be successful. Social capital is extremely important when working in a small town. In class, we discussed social capital is the goodwill from your social relations. It can either impact business in a positive or negative way. In the interview, Stef declared social capital is a competitive advantage